January 15, 2020
Is WhatsApp going to replace SMS?
Who knows. What we do know is that WhatsApp is currrently kicking it when it comes to consumer interaction. Its awesome when chatting to groups, communities and fanzones.
But, did you know you can hook WhatsApp into your business and have a new channel to interact with your customers?
Lots of our clients now have WhatsApp inbound communication channel for their customer services team. They can also have WhatsApp voting and Outbound marketing messages to their opted-in customers.
It avoids the cost of SMS messaging (carrier charges). And it taps into the current customer preference of using WhatsApp.
Have a chat with us. Its an easy intergration and a cost effective way of building those brand relationships or response mechanisms into your advertising campaigns.